Swift Express Couriers — Courier and Delivery
Harare-based delivery service for parcels, documents, and small business shipments within and between cities, running its full booking pipeline through WhatsApp with automated dispatch alerts and EcoCash payment confirmations.
The project
What we delivered
We automated Swift's full intake-to-dispatch loop so customers book, pay, and track parcels without a single manual phone call to the office.
Results
- Daily Bookings: +310%
- Dispatch Alerts: Automated
- Manual Admin Cut: 78%
- Response Time: < 90sec
Client feedback
"Our riders get dispatch instructions automatically now. No more morning chaos on the group chat." — CEO, Swift Express Couriers
Project details
- Industry: Courier and Delivery
- Market: Zimbabwe
- Services delivered: WhatsApp Commerce, Automation, Website Design